State Farm® Insurance Agent Felicia Olowu

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Isaac Chatman

October 5, 2023

1 out of 5

"I got a text notification earlier today to contact this office to update my payment method. My bank account recently had fraud detected so I had to switch personal banking info. This would've been my first time actually speaking with this office because I just moved to TX recently. I called in and spoke with a "Shelly" and told her the reason for my call. I wanted to confirm this was really State Farm because she hadn't asked me to verify any personal info for security reasons and the exchange was very impersonal (not to mention I was contacted via text), so I simply asked, "this is really State Farm, correct?" I'm sure anyone could understand my hesitancy, being that I recently mentioned my fraud encounter. Her reply was "I just said that at the beginning of the call." At that point, I don't know if she was talking to me or her children/someone in her family, so I hung up in her face to give her time to assess whether she was at a workplace to carry out professional demeanor or on the streets of Houston talking to one of her homegirls in a condescending tone. She couldn't have been talking to me, though, a dedicated SF client for years. One star because this was my very first encounter with my new local SF agency, and that's the impression that your dear "Shelly/Shelley" left on me. Thank God for 1800 numbers, i.e. StateFarm Customer Care, who was able to seamlessly assist me with unparalleled customer service with a bright tone and welcoming persona, unlike Shellie."

Douglas Beddingfield

April 20, 2023

1 out of 5

"We've been insuref out of this office for 30 years through State farm. And I have never had an agent make more errors and policy changes and be out of touch so often that it cost me to change agents. Feel free to look around because you won't be satisfied. Felicia does not follow up and her office manager Jackie will catch a rude attitude when you start asking questions that they don't want to answer"

Heris Yovani Mendez

April 12, 2023

5 out of 5

"They are by far the best agency ever! Always feel like home with them"

Stephanie Rawls

March 25, 2023

5 out of 5

"Jackie was beyond helpful & knowledgeable about helping me get my auto insurance for my new vehicle. I’ve been with State Farm for the past year & the ladies are always quick to respond with all my questions and concerns! I have auto & renter’s insurance through State Farm and because of these ladies I’m sure I’ll forever be insured with State Farm!"

Perez Klan

March 6, 2023

5 out of 5

"Excellent customer service from Jackie Rios-Reinoza. Very knowledgeable, friendly and efficient. Fast service."

erica Paige

March 6, 2023

5 out of 5

"Ms. Jackie, Ms. Nicki and team are very helpful and have good pricing. My name is Brandy and I have been with them since over a year and I recommend them highly for all your insurance needs. There are truly the best for cheap priceing and awesome customer service."

Kiera ODell

February 16, 2023

5 out of 5

"My experience with Jackie Rios Reinoza was a 10/10! She was pleasant, very helpful and her customer service was above and beyond!"

JK Ahmadzai12

February 9, 2023

1 out of 5

"The employees is so bad I hate both of ladies not respecting for customer"

Gee Eye

December 14, 2022

5 out of 5

"Jackie was awesome today she went above and beyond to get me a better quote. Now I'm a State Farm customer, thanks Jackie."

Merari Cantu

December 6, 2022

5 out of 5

"Jackie is amazing ! She’s kind, easy to talk to, and explained everything to us that was easy to understand. Over all very helpful to me, my sister and my mom."

Jackline Ngabire

November 28, 2022

5 out of 5

"Chantay thank you so much I’m so proud to meet you in this office you helped me GOOD"

Kennedy Hadlock

November 18, 2022

5 out of 5

"Chantay has been the best agent to work with! I just recently bought my very first car and this was my first time ever going through the insurance buying process Chantay has ensured that I understand every step of the process and educated me on everything I could need to know about buying insurance!"

SAGA GENESIS

November 15, 2022

5 out of 5

"awsome location they'll work with what you need; their agent Chantay was awsome she listened to what i needed and i didnt feel like she was trying hard to upsale me on extra things i didnt need love my coverege she was very transparent and informative on the information i needed to get me on the streets bottom line man go see her and see if she can help you too, Blessings"

Janie Speaker

November 12, 2022

5 out of 5

"Excellent Agent and staff. They are friendly, knowledgeable, personable and professional! Chantay was very helpful with the auto policy. I highly recommend them for all of your insurance needs."

Lesha Garr

November 4, 2022

5 out of 5

"My experience was great with Chantay"

Melodie Holiday

November 3, 2022

5 out of 5

"Chantay did a wonderful job helping me with my policy. She was very friendly and informative. The process was quick and easy."

Kathy Ryans

October 26, 2022

5 out of 5

"Chantay was the agent that I spoke with to day. She help me with providing me with a load of help information on auto, life and home insurance. Chantay was very professional, patient and knowledgeable of the product that is offered in the Stateform office she work's in. Thank you for a very pleasant experience with you."

Branden Harbaugh

October 24, 2022

5 out of 5

"Chantay has been helping me find home owners and vehicle insurance. It's my first home and she's been patient and thorough with explaining things to me. She is also extremely personable and funny. I haven't felt upsold and she has also gone out of her way to help find all discounts I'm eligible for. Chantay also hasn't put any pressure on me to finalize my policy which I've greatly appreciated (I'm working my way through the home buying process and wanted to wait, she completely understood)."

Margaret Belcher

October 12, 2022

5 out of 5

"Although this is not my agent ,I couldn't reach him and called this office for help. CHANTAY was extremely helpful ,professional and patient while I explained my issue. She took the time to locate my agent for me and I would highly recommend her and this office to anyone seeking new insurance."

Mandi Jackson

May 11, 2021

5 out of 5

"Felecia and her staff are very knowledgeable and have great customer service!! Definitely would recommend her office!"

Maria Castillo

January 12, 2021

5 out of 5

"Rebeca is very professional she is very patient , she has very good customer service skills. She's great and is always there to help us. Thank you so much Rebeca and to everyone else there too. 🤗"

Beny Lozano

January 7, 2021

5 out of 5

"I started my policy with this agency and Rebeca was able to explain everything to me very well! I truly appreciate the attention and time I received and her patience as well. I’m very happy with the price I’m paying and definitely recommend them!"

Gregorio Oregon

January 6, 2021

5 out of 5

"Rebeca was very professional and timely with my quote and was able to give me a significantly lower rate than my previous insurer. The whole process was quick and easy. Very friendly people and would highly recommend to family and friends."

Sandra Pacheco

October 26, 2020

5 out of 5

"Great customer service, the people were very nice and professional."

Rene Ovie

October 22, 2020

1 out of 5

"Well somewhere was supposed to give me a quote on a rental home but never got back.so I signed up with another name brand."

What our customers say about us...

Isaac Chatman

October 5, 2023

1 out of 5

"I got a text notification earlier today to contact this office to update my payment method. My bank account recently had fraud detected so I had to switch personal banking info. This would've been my first time actually speaking with this office because I just moved to TX recently. I called in and spoke with a "Shelly" and told her the reason for my call. I wanted to confirm this was really State Farm because she hadn't asked me to verify any personal info for security reasons and the exchange was very impersonal (not to mention I was contacted via text), so I simply asked, "this is really State Farm, correct?" I'm sure anyone could understand my hesitancy, being that I recently mentioned my fraud encounter. Her reply was "I just said that at the beginning of the call." At that point, I don't know if she was talking to me or her children/someone in her family, so I hung up in her face to give her time to assess whether she was at a workplace to carry out professional demeanor or on the streets of Houston talking to one of her homegirls in a condescending tone. She couldn't have been talking to me, though, a dedicated SF client for years. One star because this was my very first encounter with my new local SF agency, and that's the impression that your dear "Shelly/Shelley" left on me. Thank God for 1800 numbers, i.e. StateFarm Customer Care, who was able to seamlessly assist me with unparalleled customer service with a bright tone and welcoming persona, unlike Shellie."

Douglas Beddingfield

April 20, 2023

1 out of 5

"We've been insuref out of this office for 30 years through State farm. And I have never had an agent make more errors and policy changes and be out of touch so often that it cost me to change agents. Feel free to look around because you won't be satisfied. Felicia does not follow up and her office manager Jackie will catch a rude attitude when you start asking questions that they don't want to answer"

Heris Yovani Mendez

April 12, 2023

5 out of 5

"They are by far the best agency ever! Always feel like home with them"

Stephanie Rawls

March 25, 2023

5 out of 5

"Jackie was beyond helpful & knowledgeable about helping me get my auto insurance for my new vehicle. I’ve been with State Farm for the past year & the ladies are always quick to respond with all my questions and concerns! I have auto & renter’s insurance through State Farm and because of these ladies I’m sure I’ll forever be insured with State Farm!"

Perez Klan

March 6, 2023

5 out of 5

"Excellent customer service from Jackie Rios-Reinoza. Very knowledgeable, friendly and efficient. Fast service."

erica Paige

March 6, 2023

5 out of 5

"Ms. Jackie, Ms. Nicki and team are very helpful and have good pricing. My name is Brandy and I have been with them since over a year and I recommend them highly for all your insurance needs. There are truly the best for cheap priceing and awesome customer service."

Kiera ODell

February 16, 2023

5 out of 5

"My experience with Jackie Rios Reinoza was a 10/10! She was pleasant, very helpful and her customer service was above and beyond!"

JK Ahmadzai12

February 9, 2023

1 out of 5

"The employees is so bad I hate both of ladies not respecting for customer"

Gee Eye

December 14, 2022

5 out of 5

"Jackie was awesome today she went above and beyond to get me a better quote. Now I'm a State Farm customer, thanks Jackie."

Merari Cantu

December 6, 2022

5 out of 5

"Jackie is amazing ! She’s kind, easy to talk to, and explained everything to us that was easy to understand. Over all very helpful to me, my sister and my mom."

Jackline Ngabire

November 28, 2022

5 out of 5

"Chantay thank you so much I’m so proud to meet you in this office you helped me GOOD"

Kennedy Hadlock

November 18, 2022

5 out of 5

"Chantay has been the best agent to work with! I just recently bought my very first car and this was my first time ever going through the insurance buying process Chantay has ensured that I understand every step of the process and educated me on everything I could need to know about buying insurance!"

SAGA GENESIS

November 15, 2022

5 out of 5

"awsome location they'll work with what you need; their agent Chantay was awsome she listened to what i needed and i didnt feel like she was trying hard to upsale me on extra things i didnt need love my coverege she was very transparent and informative on the information i needed to get me on the streets bottom line man go see her and see if she can help you too, Blessings"

Janie Speaker

November 12, 2022

5 out of 5

"Excellent Agent and staff. They are friendly, knowledgeable, personable and professional! Chantay was very helpful with the auto policy. I highly recommend them for all of your insurance needs."

Lesha Garr

November 4, 2022

5 out of 5

"My experience was great with Chantay"

Melodie Holiday

November 3, 2022

5 out of 5

"Chantay did a wonderful job helping me with my policy. She was very friendly and informative. The process was quick and easy."

Kathy Ryans

October 26, 2022

5 out of 5

"Chantay was the agent that I spoke with to day. She help me with providing me with a load of help information on auto, life and home insurance. Chantay was very professional, patient and knowledgeable of the product that is offered in the Stateform office she work's in. Thank you for a very pleasant experience with you."

Branden Harbaugh

October 24, 2022

5 out of 5

"Chantay has been helping me find home owners and vehicle insurance. It's my first home and she's been patient and thorough with explaining things to me. She is also extremely personable and funny. I haven't felt upsold and she has also gone out of her way to help find all discounts I'm eligible for. Chantay also hasn't put any pressure on me to finalize my policy which I've greatly appreciated (I'm working my way through the home buying process and wanted to wait, she completely understood)."

Margaret Belcher

October 12, 2022

5 out of 5

"Although this is not my agent ,I couldn't reach him and called this office for help. CHANTAY was extremely helpful ,professional and patient while I explained my issue. She took the time to locate my agent for me and I would highly recommend her and this office to anyone seeking new insurance."

Mandi Jackson

May 11, 2021

5 out of 5

"Felecia and her staff are very knowledgeable and have great customer service!! Definitely would recommend her office!"

Maria Castillo

January 12, 2021

5 out of 5

"Rebeca is very professional she is very patient , she has very good customer service skills. She's great and is always there to help us. Thank you so much Rebeca and to everyone else there too. 🤗"

Beny Lozano

January 7, 2021

5 out of 5

"I started my policy with this agency and Rebeca was able to explain everything to me very well! I truly appreciate the attention and time I received and her patience as well. I’m very happy with the price I’m paying and definitely recommend them!"

Gregorio Oregon

January 6, 2021

5 out of 5

"Rebeca was very professional and timely with my quote and was able to give me a significantly lower rate than my previous insurer. The whole process was quick and easy. Very friendly people and would highly recommend to family and friends."

Sandra Pacheco

October 26, 2020

5 out of 5

"Great customer service, the people were very nice and professional."

Rene Ovie

October 22, 2020

1 out of 5

"Well somewhere was supposed to give me a quote on a rental home but never got back.so I signed up with another name brand."